Microsoft Cloud Support
Secure Open Solutions provides Microsoft cloud support for organizations using Microsoft 365, Azure, Azure Government, GCC High, Entra ID, Intune, Defender, Purview, Teams, SharePoint, Exchange Online, and Azure Virtual Desktop.
For support requests, please contact: support@secureopensolutions.com.
HOW WE CAN HELP
Our Microsoft support services are designed to help organizations maintain secure, reliable, and compliant cloud environments. We support both day-to-day administration and technical troubleshooting across Microsoft cloud services.
Support areas include:
- Microsoft 365 administration
- Azure and Azure Government support
- GCC High tenant support
- Entra ID user, group, and identity management
- Conditional Access and MFA troubleshooting
- Microsoft Intune device management
- Defender security configuration and alerts
- Microsoft Purview sensitivity labels, DLP, and compliance features
- Exchange Online mail flow and mailbox support
- SharePoint Online and OneDrive access issues
- Microsoft Teams support
- Azure Virtual Desktop configuration and troubleshooting
- Licensing and service configuration support
- Security hardening and compliance alignment
To open a support request, email: support@secureopensolutions.com
Please include the following information when contacting support:
- Your name and organization
- Best contact information
- Microsoft service affected
- Description of the issue
- Error message or screenshot, if available
- Date and time the issue occurred
- Number of affected users
- Business impact or urgency
- Any recent changes made to the environment
Providing this information helps us review, prioritize, and resolve your request more efficiently.
Support Priorities
Support requests are reviewed based on business impact, urgency, and affected services.
Priority Example
- Critical: Service outage, widespread access issue, security incident, or major business disruption
- High: Important user group or business function impacted
- Medium: Single-user issue, configuration issue, or limited functionality problem
- Low: General request, documentation question, enhancement, or non-urgent administrative change
Security and Compliance Support
Secure Open Solutions supports Microsoft environments with a security-first approach. We help organizations configure and maintain controls that support cybersecurity, compliance, and operational resilience.
For organizations supporting federal or defense-related work, we can assist with Microsoft cloud configurations that align with security and compliance objectives, including GCC High, CMMC, NIST SP 800-171, access control, audit readiness, data protection, endpoint management, and secure cloud architecture.
Before Sending Sensitive Information
Please do not send passwords, private keys, recovery keys, export-controlled information, CUI, or other sensitive data by email unless an approved secure transfer method has been established.
If sensitive information is required to troubleshoot the issue, our support team will coordinate an appropriate secure method for collection and review.
Microsoft Cloud Support Contact
For Microsoft support assistance, contact: support@secureopensolutions.com
Secure Open Solutions will review your request and coordinate next steps based on the nature and urgency of the issue.
NIST 800-218 Compliance
Ensure NIST 800-218 Compliance with a Trusted Partner.
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